When you make a promise to a customer, you’ll do everything in your power to make sure you deliver. But breakdowns and accidents involving your fleet vehicles can disrupt your carefully planned schedules and potentially damage the reputation you’ve worked hard to build and maintain. FirstLine Recovery understand the knock on effects of commercial vehicle problems and act quickly and efficiently to resolve the issue.

Our no-nonsense, super-efficient office team are available 24 hours a day, every single day. They will quickly gather all the information we need from you and dispatch the nearest appropriate recovery vehicle to you. Each of our vehicles has GPS tracking to allow our office staff to quickly establish which of our fleet will reach you soonest and enabling them to keep you updated with an accurate expected arrival time.

If possible, our operator will repair your commercial vehicle roadside, but in some cases it will be necessary to move your vehicle to a specialist repair centre. We’ll safely and efficiently move your stranded vehicle to have it repaired.

Operating throughout London, Surrey, Sussex, Essex and Kent, the FirstLine Recovery fleet includes vehicles capable of heavy winching, light recovery and off road assistance. We can recover buses, coaches, lorries and trucks quickly and with minimum fuss. Our skilled operators are professional, efficient, practical and knowledgeable, making sure you have absolute confidence in the recovery of your commercial vehicle from the moment we reach you. Our vehicles are prepared with every necessary tool for diagnostics and recovery, which means we don’t have to waste time waiting for equipment to arrive.

You don’t need a trade account or a contract to use our services. We’re available to answer any urgent commercial vehicle recovery request as a one-off callout. If you love our service, and we’re sure you will, why not consider arranging a regular contract with FirstLine Recovery to benefit from lower rates and, because we already hold your details, quicker incident reporting. Whenever you need us, we’ll be there.